Effective Date: 20/05/2025
Returns
Due to the custom nature of our 3D printed products, we generally do not accept returns unless the item is defective, damaged during shipping, or significantly not as described.
If you receive a defective or damaged product, please contact us within 7 days of delivery at layernaut3d@outlook.com with:
- Your order number
- Photos showing the defect or damage
- A brief description of the issue
Refunds
Once we receive your claim and verify the issue, we will offer:
- A replacement product at no extra cost, or
- A full refund of the purchase price, including shipping costs if applicable
Refunds will be processed within 14 business days after approval and issued via the original payment method.
Custom Orders
Custom orders or personalized items are non-refundable unless they arrive defective or damaged.
Please ensure your order details are correct before confirming your purchase.
Shipping Returns
If you are asked to return a product, you will be provided with instructions and a return shipping address.
Return shipping costs may be covered by Layernaut3D if the return is due to our error (defect, damage, wrong item).
Contact Us
For any questions or to initiate a return, please email us at:
layernaut3d@outlook.com
